Marine Recommendation M04-01
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Reassessment of the responses to Marine Safety Recommendation M04-01
Management of safety by operators of passenger vessels
The Lady Duck was an amphibious vehicle based on the conversion of a Ford F-350 truck chassis and arranged to carry up to 12 passengers on combined road and water-borne tours in the National Capital Region and on the Ottawa River. The vehicle was developed and built by the owner and entered commercial service at the start of the tourist season in June 2001.
The Lady Duck started the amphibious tour at about 1500 on 23 July 2002, with the driver, 10 passengers and a tour guide on board. When the vehicle entered the water at the Hull Marina, the main bilge pumps were switched on to clear the hull of any shipped water. Because no water was seen to be discharging from the outlets, the emergency bilge pumps were also switched on. Water was then seen to be discharging intermittently from outlets on both sides of the vehicle. The vehicle was driven to the Ottawa side of the river to various points of interest. The river was calm, with waves caused by wakes from boats and other watercraft in the tour area. On occasion, the vehicle encountered waves that washed over the hood and up to the windshield.
Toward the end of the tour, while returning to the Hull Marina, the driver noticed that the front end of the vehicle was floating lower than normal and that water was being continuously discharged from both sides of the vehicle. The driver then ordered the four foremost passengers and the tour guide to move to the back of the vehicle to try to decrease the forward trim.
The forward trim continued to increase and, realizing that the safety of passengers was at risk, the driver instructed the tour guide to tell passengers to don personal flotation devices. The driver then broadcast a MAYDAY on VHF radio. The situation deteriorated rapidly as more floodwater accumulated in the forward end of the vehicle. The driver then called on the passengers to abandon the sinking vehicle. The driver, tour guide and six passengers managed to get free of the sinking vehicle. The remaining four passengers became trapped under the fabric awning and sank with the vehicle in 8 metres of water.
The Board concluded its investigation and released report M02C0030 on 03 June 2004.
Board Recommendation M04-01 (03 June 2004)
The picture that emerged from this investigation was one of an organization pursuing minimal compliance with regulations rather than one seeking to minimize risk through all available means. The organization did not demonstrate a commitment to operating safely in that it did not seek the advice of TC with respect to the condition of the vehicle and was reticent to follow recommendations that were not specifically required by regulation.
The Lady Duck was designed and built by its operator to conduct amphibious tours. Characteristics of the vehicle indicated a lack of awareness of marine standards of construction and maintenance, in that the vehicle was constructed with low freeboard, without watertight fittings at through-hull penetrations and with incorrectly installed bilge pumping arrangements.
The company's full-time mechanic in charge of vehicle maintenance had no formal training and held no formal certification.
Training provided by the company to enable drivers to make such decisions was minimal and informal. There was no formal training program offered to guides before conducting tours on any of their amphibious vehicles and there were no written company policies or procedures on what and how to train tour guides.
The effective management of safety requires operators to be able to identify the hazards associated with their operation, assess the risk arising from those hazards, and identify mitigation strategies to reduce the risks to the lowest possible level. However, as demonstrated in this occurrence, small passenger vessel operators may not be aware of the risks associated with the operation of their vessels or possess the competence to manage those risks.
Given the benefits associated in preventing accidents, and the need for a structured approach for operators to effectively manage the risks associated with their operation on an ongoing basis, the Board recommends that:
The Department of Transport take steps to ensure that small passenger vessel enterprises have a safety management system.
Response to M04-01 (26 August 2004)
Transport Canada agrees with the intent of the recommendation. The Department is actively reviewing the feasibility of implementing safety management systems for operators of Canadian domestic (i.e. non-SOLAS Convention) vessels, including small passenger vessel operators. The review will assess the benefits and costs of marine safety management systems and examine the experience of other marine administrations (such as New Zealand and the U.K.) in their implementation of such systems.
The review is scheduled to be completed by mid-2005. If the results indicate that safety management systems are warranted and feasible for any given sector of the domestic marine industry, Transport Canada will, in consultation with industry, determine the best approach to effectively implement such regulatory requirements. In the meantime, Transport Canada continues to support the voluntary adoption of safety management systems by domestic operators.
Board assessment to the response to M04-01 (20 December 2004)
In their reply, TC agrees with the intent of the recommendation. A study to evaluate the feasibility of implementing a safety management system for the domestic fleet was completed in May of 2002. The study found that there is no clear indication that safety management has improved maritime safety although there was some evidence that safety management in other environments has delivered benefit [The study included a survey but there were no responses from the Canadian Shipowners Association, the Canadian Ferry Operators Association and the Canadian Passenger Vessel Association. There were only six responses from tour and other passenger vessels.]. The study recommended that consideration of the New Zealand two-tier approach in which a safety management system (SMS) be applied to all commercial vessels carrying more than 12 passengers or above 15 gross tons. For smaller passenger and cargo vessels, a Safe Operating Plan (SOP) programme should be implemented. An SOP is a scaled-down version of an SMS aimed at providing a practical and affordable set of safety requirements for small commercial vessels. Individual operators draw up an SOP which includes a written record of the vessel=s maintenance and safe operating procedures. It also details the conditions under which a vessel operates and the conditions for carrying passengers.
The department is reviewing the feasibility of implementing safety management systems for operators of Canadian domestic vessels, including small passenger vessel operators. The review of that study is scheduled to be completed by mid-2005. If the results indicate that safety management systems are warranted and feasible, TC will, in consultation with industry, determine the best approach to effectively implement regulatory requirements for such systems. TC continues to support the voluntary adoption of safety management systems by domestic operators.
Since TC intends to consult with industry to determine how best to implement safety management systems, should the results of the review warrant their implementation, the response is considered Satisfactory Intent.
Board reassessment of the response to M04-01 (07 December 2005)
Although the review by TC of the study on domestic safety management systems was completed in August 2005, no update of TC's further action has been received by TSB. If the study recommendations are fully implemented, the risks associated with small passenger vessel operations will be substantially reduced. This review has been completed and a report, entitled Analysis of Options for Safety Management Systems in the Canadian Domestic Shipping Industry, was submitted to the TC Marine Safety Executive Committee in September 2005 for consideration. TC intends to review all essential information, including that which may come from an anticipated coroner's investigation, and consult with stakeholders prior to implementing any additional safety requirements.
The response is considered Satisfactory Intent.
Response to M04-01 (November 2006)
TC's update, dated November 2006, indicated that the report on the feasibility of implementing safety management system (SMS) for small vessel operators, even a relatively simple safety management system can represent a significant operational and cost burden. The justification for applying SMS across the entire domestic passenger vessels would have to be reviewed. However the report suggested that if a suitable industry sector be identified, a pilot project on the implementation of a safety management system approach could be commenced.
Transport Canada Marine Safety will consult with the small passenger vessel industry for their feedback.
The booklet for Small Commercial Vessels Safety Guide (TP 14070) contains elements of SMS such as a self-inspection checklist and routine maintenance schedule. And also provides information regarding applicable regulations.
Board reassessment of the response to M04-01 (November 2006)
The report on the feasibility of implementing a SMS for small vessel operators found that even a relatively simple safety management system can represent a significant operational and cost burden. However, the report suggested that if a suitable industry sector be identified, a pilot project on the implementation of a safety management system approach could be commenced.
Transport Canada Marine Safety intends to consult with the small passenger vessel industry for their feedback.
Therefore, the assessment remains at Satisfactory Intent.
Response to M04-01 (June 2008)
TC's update, dated June 2008, indicated that TC conducted a study of safety management systems (SMS) with regards to the domestic fleet, including holding consultations with industry. Following on this study, TC continues to review the application of SMS to small vessels and will consider its application in the future where appropriate.
The booklet for Small Commercial Vessel Safety Guide (TP 14070) contains elements of SMS such as a self-inspection checklist and routine maintenance schedule. And also provides information regarding applicable regulations. Revisions to the Small Commercial Vessel Safety Guide will expand upon the SMS concept and both promote and explain the concept.
Board reassessment of the response to M04-01 (September 2008)
TC's update, dated June 2008, indicates that it continues to review the application of SMS to small vessels and will consider its application in the future where appropriate and that the to-be-revised Commercial Vessel Safety Guide (TP 14070) will used to promote SMS, indicates support for the voluntary adoption of safety management systems by domestic operators.
The effective management of safety requires operators to be able to identify the hazards associated with their operation, assess the risk arising from those hazards, and identify mitigation strategies to reduce the risks to the lowest possible level. SMS represents a systematic process for managing safety risks and has been widely embraced.
While voluntary application of safety measures can be achieved if their adoption is encouraged and promoted, all small passenger vessel operators may elect not to participate and, therefore, unknowingly continue to put at risk the safety of their crews and passengers. Until such time that efforts to promote the use of SMS has become the norm for the small passenger vessel industry, or that it is required, the safety deficiency identified by the recommendation will not be substantially reduced or eliminated.
The response is therefore considered Satisfactory in Part.
Response to M04-01 (December 2009)
TC's update, dated December 2009, indicated that TC is in the process of consulting with industry to develop a safety management system (SMS) tailored to the needs of the Canadian domestic fleet, which is comprised primarily of smaller vessels.
A 2-year pilot project commenced early in 2009 to test the functionality of what has become known as a Domestic Safety Management System (DSM). The goal of introducing a DSM is to:
- enhance the safety culture on board Canadian vessels;
- entrench this safety culture throughout the Canadian maritime industry;
- improve safety and environmental performance;
- improve operational reliability;
- improve industry safety credentials;
- increase industry productivity.
As of January 2010, TC is in the final stages of developing a Domestic Safety Management manual and other tools that will assist Canadian operators in implementing a SMS. These will be available to all operators in the near future as part of an information and outreach campaign that will seek to inform operators on how SMS will strengthen stewardship over safety and environmental protection in their operations.
Board reassessment of the response to M04-01 (May 2010)
The proposed Domestic Safety Management (DSM) system for the Canadian domestic fleet is a voluntary system based on the International Safety Management (ISM) Code. The objectives of DSM are to encourage domestic operators to develop a safety management system as a tool to enhance safety and assist operators in complying with the modernized Canada Shipping Act, 2001, specifically section 106 (l)(b), which requires operators to develop procedures to ensure the safety of their vessels and to deal with emergencies.
While voluntary application of safety measures can be achieved if their adoption is encouraged and promoted, not all small passenger vessel operators will elect to participate and, therefore, unknowingly continue to put at risk the safety of their crews and passengers. Until such time that efforts to promote the use of DMS has become the norm for the small passenger vessel industry, or that it is required, the safety deficiency identified by the recommendation will not be substantially reduced or eliminated.
At the April 2010 meeting of the Canadian Marine Advisory Council, a Domestic Vessel Regulatory Oversight Working Group, co-chaired by TC and an industry representative, was formed that will explore how to implement by regulation a safety management system for the domestic fleet.
The response is therefore considered as Satisfactory Intent.
Response to M04-01 (December 2010)
TC's update of December 2010 reiterated that, under the Canada Shipping Act, 2001, safety is the responsibility of the authorized representative/owner. TC indicated that its role is to provide tools and guidance to help authorized representatives meet their regulatory requirements and to develop regulations that efficiently and effectively promote safety.
TC has begun consultations to develop Safety Management Regulations. A three-tier approach is being proposed for safety management of domestic vessels based on their size, type and/or number of passengers. TC has undertaken a pilot project, in collaboration with the Council of Marine Carriers, to test safety management system implementation in the Canadian domestic fleet. Results from this pilot project will be used to aid in the adoption of safety management throughout the Canadian domestic fleet. Tier 2 of this program covers vessels over 15 gross tons (GT) and/or with 12 or more passengers and would require a Domestic Safety Management (DSM) system to be put in place. Tier 3 of this program is for vessels under 15 GT and carrying less than 12 passengers to have on-board guidelines for operational safety.
Board reassessment of the response to M04-01 (March 2011)
If fully implemented, the proposed actions will enable operators to identify the hazards associated with their operation, assess the risk arising from those hazards, and identify mitigation strategies to reduce the risks to the lowest possible level. As such, risk will be substantially reduced or eliminated.
Therefore, the assessment of the response remains as Satisfactory Intent.
Response to M04-01 (December 2011)
Transport Canada has taken steps to ensure that small passenger vessel enterprises have a safety management system. The proposed Safety Management Regulations will require safety management systems on all Canadian vessels. These are anticipated to be pre-published in the Canada Gazette Part II in the 4th quarter of 2014. As part of this process, a discussion paper has been presented at the Canadian Maritime Advisory Council (CMAC), as well as to the Canadian Passenger Vessel Association.
In 2008, TC launched a pilot project in collaboration with the Council of Marine Carriers to test the feasibility of implementing safety management systems in the Canadian domestic fleet. The concepts and ideas of a functioning SMS have been jointly developed and shared with industry, and have been met with much support for regulatory reform which will make them mandatory. TC’s proposed Safety Management Regulations include requirements for small vessels, including small passenger vessels. Canadian sail training vessels are required, through a jointly developed industry and regulator policy, to have a functioning SMS prior to undertaking sail training operations.
In June, 2011, TC launched, the Small Vessel Compliance Program (SVCP) in an effort to increase and promote a safety culture within small vessel industry. The SVCP provides Canada’s small non-pleasure vessel owners with a compliance package that consists of a checklist of consolidated regulatory requirements as well as accompanying guidance notes. This tool is designed to raise awareness of regulatory requirements and to encourage small non-pleasure vessel owners to continuously assess and maintain their vessel’s compliance.
TC Inspectors are instructed to remind owners of their responsibilities under the Canada Shipping Act, 2001 in regards to developing procedures for the safe operation of the vessel, and ensuring the crew and passengers receive safety training.
Board reassessment of the response to M04-01 (March 2012)
If Transport Canada were to require domestic commercial vessels under 24 m or carrying fewer than 50 passengers to have an SMS, it would have the potential to address the risk identified in the Board recommendation. Transport Canada was considering safety management systems for small passenger vessel enterprises and a discussion paper was presented at the Canadian Maritime Advisory Council (CMAC), as well as to the Canadian Passenger Vessel Association. However, despite previous indications, the status of this initiative and the proposed amendments to the Safety Management Regulations is now unknown.
Therefore, the Board is unable to rate the response to this recommendation.
Response to M04-01 (May 2012)
On 01 March, 2012, TC advised TSB that the proposed Safety Management Regulations would not be applied to vessels less than 24 m in length and carrying fewer than 12 passengers. At that time, TC stated that the new SMS regulations would mirror the ISM Code, incorporating each of the 13 required items. The presentation cited negative stakeholder consultations and recent initiatives by the federal government to reduce the regulatory burden on small businesses (from the Regulatory Cooperation Council Action Plan (RCC Action Plan) and from the Recommendations Report - Cutting Red Tape…Freeing Business to Grow). Furthermore, TC indicated that the financial burden of implementing a safety management system would be “too onerous for small companies with limited personnel” and that there are a limited number of qualified organizations that could audit and certify SMS for marine companies. Although TC indicated that it will promote SMS as a best practice for vessels less than 24m, it will not require SMS, inspect it or audit it. The proposed amendments to the Safety Management Regulations will come into force in 2014.
In response to a request by the TSB for further information, TC sent additional information on 09 May 2012. The information provided focussed largely on the history of development, direction and intended outcomes of the Small Vessel Compliance Program (SVCP). TC indicated that prior to the coming into force of the Canada Shipping Act, 2001 (CSA, 2001), vessels not more than 15 tons, gross tonnage (GT) and carrying 12 passengers or less (“small vessels”) were largely uninspected by Marine Safety. Safety has been promoted and monitored through the Small Vessel Monitoring and Inspection Program (SVMIP) which comprised various regional-based initiatives. Following the coming into force of the CSA 2001, Marine Safety updated the Small Vessel Regulations to address changes in the industry, to better reflect the reality of the Canadian fleet of small vessels and to harmonize, where possible, with international standards. The updated regulations came into force in May 2010.
To support the implementation of these regulations, Marine Safety reviewed its existing oversight programs for small non-pleasure vessels, including the SVMIP, and consolidated the best practices into one new program, the Small Vessel Compliance Program (SVCP). The SVCP provides small non-pleasure vessel owners with a simple, yet effective reporting infrastructure that educates small vessel owners on their regulatory requirements and provides them with guidance on how to meet each requirement.
There are two key activities for Marine Safety within the SVCP: the enrolment of vessels into the program, and the risk-based inspection of vessels to verify compliance. The national planned level of activity is 500 vessels enrolled and 50 inspections on newly enrolled vessels.
Marine Safety continues to focus on improving the level of compliance and safety among the small vessel industry through targeted education, outreach and inspection efforts. These activities support the objective of reducing the frequency and severity of small vessel incidents and accidents and contribute directly to a safe transportation environment for Canadians.
Marine Safety’s approach to improving small vessel safety addresses the risks identified in the Transportation Safety Board Recommendation M04-01 with respect to small passenger vessels and therefore addresses the intent of the Recommendation.
Board reassessment of the response to M04-01 (05 September 2012)
Transport Canada and the marine, air and rail industries have long recognized the advantages of a formalized approach to safety management. Until recently, TC was considering an approach in which all commercial vessels would require a safety management system. Small commercial vessels would be required to have a scaled-down version of an SMS, with TC providing a practical and affordable set of safety requirements for individual small vessel operators. In recent years, TC consulted with stakeholders to determine the best approach to effectively implement regulatory requirements for such systems. In collaboration with the Council of Marine Carriers (CMC), TC also tested the implementation of an SMS in the Canadian domestic fleet. CMC has conveyed that the results from this pilot project were encouraging.
However, TC has recently indicated that vessels under 24 m or carrying fewer than 12 passengers will not be required to have an SMS, as was previously planned. While TC indicates in its response that an SMS for vessels less than 24 m will be promoted, it will not be required, inspected, or audited. As such, many small vessel operators may elect not to institute an SMS, and, therefore, may not benefit from the advantages that SMS would bring. Given the benefits of a formalized, documented, and auditable SMS, including its significant potential for accident prevention, the need for this system on small commercial vessels remains. The actions proposed by TC will not address this need or fulfill the requirements of this recommendation.
The TSB has reiterated the benefits of SMS in the marine industry in its Watchlist in June 2012, encouraging TC to require all commercial vessels to have an SMS that is certified and audited. As the risks for small passenger vessels will not be reduced substantially if a safety management system is not required, the assessment of the response has been changed to Unsatisfactory.
Response to M04-01 (December 2012)
Transport Canada has taken steps to ensure that small passenger vessel enterprises have safety management.
Regulations requiring safety management systems are anticipated to be pre-published in the Canada Gazette, Part I, in the 2nd quarter of 2014. As part of this process, a discussion paper has been presented at the Canadian Maritime Advisory Council, as well as to the Canadian Passenger Vessel Association. In addition, Marine Safety has been taking various other steps to promote SMS within the marine industry in Canada.
- Transport Canada has taken steps to improve small vessel safety to address the risks identified in the Transportation Safety Board Recommendation M04-01 with respect to small passenger vessels.
- Since 2004, Transport Canada Marine Safety and Security has worked towards voluntary adoption of Safety Management Systems for non-convention vessels.
- From 2009 to 2011, Transport Canada Marine Safety ran a Pilot Project on Safety Management Systems and Alternate Compliance, in collaboration with the Council of Marine Carriers. Lessons learned from the pilot and feedback from initial consultation has been incorporated within the proposed regulations.
- From 2008 to present, Transport Canada has been examining the feasibility of implementing safety management systems in the Canadian fleet. The concepts and ideas of functional and appropriate approaches to safety management have been jointly developed and shared with industry, and have been met with much support for regulatory reform which will make them mandatory. Regulations requiring safety management systems are anticipated to be pre-published in the Canada Gazette Part I in the 2nd quarter of 2014. They will apply to SOLAS Convention vessels; vessels over 500 gross tonnage (GT), vessels certified to carry more than 50 passengers and vessels over 24 meters.
- In June 2011, Transport Canada introduced the Small Vessel Compliance Program (SVCP). The foundation of the program is a tool (TP15111) which consolidates in one place all the regulatory requirements governing small non-pleasure vessels in Canada and also includes guidance notes. The tool educates vessel owners/operators about the regulatory requirements and using a checklist approach also helps them verify their vessel is in compliance. The program is supported by a dynamic and informative web/social media presence and also includes outreach activities and videos to help raise safety awareness. Transport Canada conducts compliance inspections of small vessels based on documented risk evidence. The SVCP currently applies to small non-pleasure vessels that are 0 to 15 GT and carry 0 to 12 passengers.
- Work is underway to include small fishing vessels and tugs in the SVCP. In addition, Transport Canada is in the process of building a relationship with municipal/provincial business licensing bureaus and the Canadian Board of Underwriters to encourage them to require that small vessel owners provide proof of compliance with marine regulations prior to being issued a business license and insured. Transport Canada is also working towards leveraging its compliance and enforcement oversight efforts through partnerships with the Canadian Coast Guard and law enforcement marine units and amending the Contraventions Act to include enforcement of non-pleasure vessels.
The SVCP applies the essential components of good safety management to the small vessel fleet. It is helping make vessel owners aware that they are accountable and responsible for the safe operation of their vessel. At the same time, the program tools and guidance material help vessel owners become aware of and understand their regulatory obligations which builds their capacity and capability to operate safely. The program's reporting requirements encourage continual compliance and a proactive approach to safety.
- The SVCP Detailed Compliance Report (DCR) tool is well received by vessel owners/operators and considered very useful in helping them be aware of their regulatory obligations and verify that their vessel is in compliance.
- Creating awareness of the program and the DCR tool is paramount but challenging given the size and scope of the small vessel community nationally.
- Outreach activities that have been conducted to increase awareness are as follows:
- Presentations at national and regional CMACs since 2010
- Inter-departmental meeting held in March 2010 with federal departments who own/operate small vessels to inform them of the program, encourage their enrolment and support in helping increase awareness of the program
- Developed and maintain a dynamic and informative web presence and use Twitter to issue short bulletins
- During Q3/Q4 of 2011-12, Marine Safety launched an enhanced outreach campaign:
- Atlantic Region organized and delivered four town hall meetings. Marine Inspectors also visited specific companies to encourage enrolment, such as, the Halifax Fire Department, Halifax Habour Authority, Canadian Coast Guard, Department of Fisheries and Oceans, Environment Canada and the RCMP.
- Ontario Region organized and delivered seven (7) outreach/townhall meetings, which included municipal/provincial governments that operate small vessels, as well as the OPP and CCG.
- Quebec, Pacific and Prairie and Northern Regions focused their outreach activities visiting specific clients, including provincial/municipal governments and habour authorities.
- Headquarters developed a promotional postcard for the SVCP that was sent to over 5,000 small vessel owners.
- To date in 2012-13, Marine Safety:
- Is in the process of producing five (5) small vessel safety videos using a cross-section of industry representatives that promote the SVCP and safe practices.
- Has drafted a letter for distribution to municipal/provincial business licence bureaus nationally to make them aware of the SVCP and encourage them to consider vessel compliance when issuing business licences
- Collaborated in a Transport Canada outreach tour which brought awareness and education concerning small vessel registration, certification and compliance to marine communities in the Pacific region.
- Has made a presentation to the Canadian Board of Marine Underwriters (CBMU) to make them aware of the SVCP and encourage their clients to consider vessel compliance when insuring vessels
- Is in the process of establishing relationships with the CCG and law enforcement marine units nationally to help leverage Marine Safety's compliance monitoring and enforcement efforts within the small vessel community. The Contraventions Act is being reviewed to assess the potential for including regulatory offences of non-pleasure craft as designated contraventions under the Act.
- Several new small vessel industry associations have recently been formed in the Pacific, Ontario and Atlantic Regions. They support the SVCP and the DCR tool and are working with Marine Safety and their clients to help raise awareness of the program. FishSafe in British Columbia are also avid supporters of the program and are working with Marine Safety to advance the development of a similar DCR tool for small fishing vessels.
Statistics and comments
- Period is from program inception (June 2, 2011) to end of Q2 (September 30, 2012)
- Total number of applications received = 1,376
- Total number of Blue Decals issued = 876
- Total number of applications in progress = 500
The program is gaining momentum. The trend in terms of the number of applications received is increasing. In Q4 of 2011-12, Marine Safety received and processed triple the number of applications compared to Q3 (124 applications). In the first half of 2012-13, a total of 571 new applications were received.
Board reassessment of the response to M04-01 (March 2013)
The SVCP is designed to encourage compliance with existing regulations. TC continues to focus on small vessel compliance, whereas the TSB maintains that compliance with existing regulations does not necessarily ensure safety. Legislating SMS for small passenger vessels would require operators to identify, assess, and mitigate risks on a day-to-day basis.
The TSB reiterated the benefits of SMS for the marine industry in its June 2012 Watchlist and encouraged TC to require all commercial vessels to have an SMS that is audited and certified. If an SMS is not required, the risks for small passenger vessels and for all commercial vessels will not be substantially reduced. Therefore, the assessment of the response remains Unsatisfactory.
Next TSB action
The TSB will continue to monitor Transport Canada's activities regarding the adoption of SMS for all domestic operators. The deficiency file is assigned Active status.
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