Disclosure of internal audits 2004-2005

Audit of Internal Communications at TSB

Final Report
April 2004

Our report:

Methodology

The current state of internal communications

Current state of internal communications

Efficiency and effectiveness of TSB internal communications

Efficiency and effectiveness

TSB communications methods

Face-to-face communication

Intranet

E-mails

Newsletters

Best practices

Best practices within TSB

Practices in other agencies

Canadian Transportation Agency

Canadian Human Rights Commission

Competition Bureau

Observations

Areas for improvement

Areas for improvement

Some final observations